Shipping Information and Refund&Echanges

DELIVERY TIMES & COSTS
 
HUNGARY
Next Day Pickup at the showroom - 1012 Budapest, Krisztina körút 77.   @studio77budapest (except Sundays and MondaysFREE
Standard Weight(0.01-3kg), Delivered in 3-5 working day 1.500 Ft & pay the delivery service 1.980 FT
Medium Weight(3-5kg), Delivered in 3-5  working day 2.000 Ft
Heavy Weight(5-10kg), Delivered in 3-5  working day 2.500 Ft
Cash on Delivery: 480 Ft. + Shipping cost
Express Delivery (MPL) - Delivered in 2-3 working days 1.700 Ft
 
EUROPEAN UNION
Standard Weight(0.01-3kg), 
Zone 1. 10
Zone 2. 13€
Zone 3. 17
Zone 4. 27€
Medium Weight(3-5kg) 
Zone 1. 10
Zone 2. 14€
Zone 3. 19
Zone 4. 28€
Heavy Weight(5-10kg)
Zone 1. 10
Zone 2. 14€
Zone 3. 19€
Zone 4. 29€
For more information about shipping zones, please click here.
 
UNITED STATES
Express International, Delivered in 2- 3 working days
Up to 0.5kg - 26€
1kg - 33
1,5kg - 34
 
SHIPPING INFORMATON
DPD Customer Service: 06(1)501-6200
If you want to change your shipping address or delivery date, please make contact with the DPD carriergroup: cimmodositas@dpd.hu or +36 1 501 6200 and don't forget to add your tracking number to the subject!
 
 
LOST OR DAMAGED ITEMS
You understand and agree that ZIA shall not be liable for any direct or indirect damages done by any of the services we provide. ZIA will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
 
IMPORT TAX
When ordering goods from ZIA for international deliveries you may be subject to import duties and/or taxes that apply to your country, ZIA is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and ZIA cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
 
PAYMENT METHODS
Purchases made through the ZIA online store are secured through trusted internet payment processing companies like PayPal and Shopify Payments. All personal debit and credit card information transmitted are handled by PayPal’s and Shopify Payments secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Complete the order form true and complete to the best of your knowledge and belief. 
 
REFUND & EXCHANGES
ZIA will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused. 
Refund address:
Hungary 1143 Budapest, Stefánia út 77. // Butiq Agency Kft. // Anett Csizmazia